Customer Expressions announced today that Vectren Corporation, an energy provider, has implemented the i-Sight Customer Service & Complaint Tracking Software. Vectren Corporation, an energy holding company headquartered in Evansville, Ind., is subject to compliance with two state commissions. Its energy delivery subsidiaries provide gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Each state has its own requirements for how the utility should handle customer issues and how long it should take. Vectren's Customer Relations Management department must maintain customer complaints per those commissions' requirements, as well as according to its own internal service objectives. Moreover, the team tracks and reports complaints separately for its three utility holding companies: Vectren Energy Delivery - North, Vectren Energy Delivery - South, and Vectren Energy Delivery of Ohio. Read »
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